FAQ
Delivery
- We currently ship to all countries within Europe. For more detailed shipping information and rates, please visit our Shipping Policy page.
It's Free!
- Shipping times vary depending on your location. Most orders are processed and shipped within 3-7 business days. You’ll receive a tracking number once your order is on its way. For detailed shipping information, please refer to our Shipping Policy.
Once your order shipped, you will receive track number on e-mail that you provided at checkout. You will need to insert this checkout on your local municipal post website or at this website
Kits
- Yes, our kits are primarily designed for beginners. We include everything you need to get started, along with easy-to-follow instructions and video tutorials.
- Kits are made for adults and teenagers. So, we strongly recommend to kids under 14 to use these kits under their parents supervision.
- This option is in development. Soon you will be able to order tools and materials from our website separately. Stay tuned!
- If you lose your instruction card, please contact us, and we will provide you with the necessary information and access to the video tutorials.
Yes, if you have an idea for a custom kit, feel free to contact us. We’re constantly looking for new ideas and always open to suggestions and would love to hear your suggestions!
We can also customize or make special kits for bulk orders
We can also customize or make special kits for bulk orders
Other
- We value your feedback! You can share your thoughts or report any issues via the feedback form link or through the link provided on the card included in your kit.
- If we have any ongoing promotions or discounts, you can find out about them through our social media channels. Be sure to follow us to stay updated!
Still have questions?
