FAQ
Delivery
- We currently ship to all countries within Europe. For more detailed shipping information and rates, please visit our Shipping Policy page.
- 3 euro across EU countries
- Free across Lithuania, Latvia and Estonia
- Shipping times vary depending on your location. Most orders are processed and shipped within 2-3 business days. You’ll receive a tracking number once your order is on its way. For detailed shipping information, please refer to our Shipping Policy.
Kits
- Yes, our kits are primarily designed for beginners. We include everything you need to get started, along with easy-to-follow instructions and video tutorials.
- Kits are made for adults and teenagers. So, we strongly recommend to kids under 14 to use these kits under their parents supervision.
- This option is in development. Soon you will be able to order tools and materials from our website separately. Stay tuned!
- If you lose your instruction card, please contact us, and we will provide you with the necessary information and access to the video tutorials.
Yes, if you have an idea for a custom kit, feel free to contact us. We’re always open to new ideas and would love to hear your suggestions!
We can also customize or make special kits for bulk orders
We can also customize or make special kits for bulk orders
Subscription
- To manage or cancel your subscription, please contact our customer support team directly. We’re here to help you with any changes you need.
Other
- We value your feedback! You can share your thoughts or report any issues via the feedback form link at the bottom of our homepage or through the link provided on the card included in your kit.
- If we have any ongoing promotions or discounts, you can find out about them through our social media channels. Be sure to follow us to stay updated!
Still have questions?
